Soul Float - Terms & Conditions.
Last updated: 24th July 2026
We’re so glad you’re here. To help us keep Soul Float safe, calm and welcoming for everyone, these are the key things to know when booking or visiting us.
By making a booking or purchase, you agree to the following Terms and Conditions.
1. Bookings and payments
Sessions must be booked in advance unless otherwise agreed
Full payment is required at the time of booking
Your booking is confirmed once you receive a confirmation email
Please check your booking details and contact us promptly if anything is incorrect
All bookings are subject to availability
Discounts and promotional codes must be applied when booking and cannot normally be added retrospectively or combined with another offer
2. Cancellations, rescheduling and lateness
We understand that plans can change.
You may cancel or reschedule up to 24 hours before your appointment for a full refund or transfer
Cancellations made with less than 24 hours’ notice are non-refundable
Missed appointments will be charged in full
Package, membership or voucher sessions cancelled late or missed will be treated as used
Please arrive around 10 minutes early, particularly for your first visit.
If you arrive late, your session may need to be shortened so that the next guest is not affected. If you arrive more than 15 minutes late, we may be unable to provide the service and the appointment may be treated as missed.
If Soul Float needs to cancel your booking due to illness, equipment problems, water-quality concerns or another operational issue, we will offer another appointment, credit or a refund.
3. Health and safety
Your wellbeing is our priority.
Before using our services, you must complete any required health questionnaire, consultation form or waiver and provide accurate information.
Please tell us or your practitioner about:
medical conditions or injuries
pregnancy
allergies or sensitivities
medication that may affect your session
recent surgery or medical treatment
any change in your health since completing your form
Our services support general wellbeing but do not replace medical advice or treatment. If you are unsure whether a service is suitable for you, please seek advice from an appropriate healthcare professional before booking.
Soul Float or the relevant practitioner may adapt, postpone, stop or refuse a service where it may be unsafe or unsuitable.
Unless agreed otherwise, floatation therapy, infrared sauna and massage services are available to those aged 18 and over.
4. Floatation therapy
You must not float if you:
are under the influence of alcohol or drugs
have a contagious illness
have an active ear infection
have open, bleeding or infected wounds
have an infectious skin condition
have uncontrolled incontinence
have an uncontrolled seizure, heart, blood-pressure, kidney or psychiatric condition
are allergic to Epsom salt or products used to maintain the tank
are unable to enter and leave the tank safely
have been advised not to float by a healthcare professional.
Please contact us before booking if you have any questions or concerns.
If menstruating, an appropriate internal menstrual product, such as a tampon or menstrual cup, must be used.
Floating is considered to be safe during pregnancy, but not recommended during the first trimester. Please seek guidance from your midwife or healthcare professional before booking if you have any concerns.
5. Preparing for your float
To help protect the float water and make your session comfortable:
shower thoroughly before entering the tank
use only the shampoo and body wash provided before floating
remove make-up and jewellery
avoid shaving or waxing 24 hours before your appointment
avoid a heavy meal and excessive caffeine for around two hours beforehand
wait until tattoos, piercings, wounds or skin treatments have fully healed.
Recently coloured hair must run completely clear when washed.
Fake tan must be fully removed and must not transfer in the shower or onto a towel.
We may refuse your float if we believe hair dye, fake tan or another product could contaminate the water. Where this was reasonably foreseeable, the session will not be refunded.
6. Contamination and damage
Nothing other than your body, clean swimwear and items supplied or approved by Soul Float may enter the float water.
You must not introduce hair dye, fake tan, make-up, conditioner, oils, lotions, perfume, chemicals, food, drink, bodily fluids or any other contaminating substance.
Please tell us immediately if an accident or contamination occurs.
If contamination or damage is caused by deliberate misuse, failure to follow instructions or failure to disclose relevant information, you may be charged the reasonable costs caused by it. This may include cleaning, replacing the float solution and Epsom salt, repairs and bookings lost while the tank is unavailable.
Any charge will reflect the actual or reasonably estimated loss and will not be used as a penalty.
7. Infrared sauna
You must not use the infrared sauna if you:
are under the influence of alcohol or drugs
have a fever or contagious illness
cannot safely sense or respond to heat
have an uncontrolled medical condition
have been advised to avoid heat exposure
are pregnant, unless you have received appropriate medical guidance and agreed this with Soul Float.
Please seek medical advice before using the sauna if you have any concerns.
During your session:
follow all instructions
stay hydrated
sit on the towels provided
do not interfere with the heaters or controls
do not bring glass, alcohol or prohibited products into the sauna
leave immediately and contact us if you feel dizzy, faint, nauseous or unwell.
Only the number of guests included in the booking may use the sauna.
8. Treatments and classes
Some treatments and classes are delivered by qualified independent practitioners working from Soul Float. The practitioner is responsible for the professional delivery of their treatment or class and may ask you to complete additional health or consent forms.
Tell the practitioner or instructor about relevant conditions, injuries, pregnancy, pain, allergies or physical limitations.
Follow all professional guidance and speak up immediately if you experience pain, discomfort, dizziness or feel unwell.
The practitioner may adapt, stop or refuse the session if continuing would be unsafe or outside their professional scope.
Results and individual experiences vary, and no particular medical, physical or wellbeing outcome can be guaranteed.
Inappropriate behaviour will result in the session ending immediately without a refund.
9. Packages and memberships
The number of sessions, price, validity period and any restrictions will be shown when you purchase.
Unless stated otherwise:
packages and memberships are for the named person/s
sessions and benefits cannot be shared or transferred
bookings remain subject to availability
late cancellations and missed appointments will use the relevant session
unused package sessions expire at the end of their validity period
unused membership sessions roll over for 3 months as long as membership is still held
Soul Float memberships:
renew monthly
have a minimum initial term of three months
included sauna sessions can be accessed after 3 months of valid membership
a payment reminder will be sent out 3 days before monthly payment is due
continue until properly cancelled
Membership suspension may be considered for medical reasons or other valid circumstances. Please contact Soul Float to discuss.
10. Gift vouchers
Unless stated otherwise:
gift vouchers are valid for six months from purchase
the appointment must take place before the expiry date
vouchers are non-refundable and cannot be exchanged for cash
vouchers cannot normally be combined with another offer
vouchers may only be used for the services stated on them
Soul Float vouchers cannot be used for services sold directly by an independent practitioner unless expressly stated.
Lost vouchers may be replaced if we can verify the purchase and confirm that they have not been used.
Expired vouchers cannot normally be extended, although exceptional circumstances may be considered.
11. Using Soul Float
Soul Float is a calm and restorative space.
Please:
follow all instructions
use rooms and equipment only as intended
treat staff, practitioners and other guests respectfully
take care around wet floors
leave your room promptly after your session so it can be prepared for the next guest
We may refuse entry, stop a service or ask someone to leave if their behaviour is unsafe, abusive, inappropriate or disruptive. No refund will be provided in these circumstances.
Smoking, vaping, alcohol and illegal substances are not permitted inside Soul Float.
Personal belongings are left at your own risk. We are not responsible for loss or damage unless caused by our negligence.
Parking is limited and cannot be guaranteed. Please allow enough time to park and arrive before your appointment.
12. Liability
Experiences of floatation therapy, infrared sauna, treatments and classes vary from person to person. We cannot guarantee a particular result, symptom improvement or level of enjoyment.
Soul Float will provide its services with reasonable care and skill.
We are not responsible for loss caused by inaccurate information provided by you, failure to follow safety instructions, misuse of equipment or circumstances outside our reasonable control.
13. Privacy
We use your information to manage bookings, payments, communications and health and safety requirements.
Health information is treated as sensitive and may be shared with the practitioner providing your booked service where necessary for safe delivery.
Further details are available in our Privacy Policy.
14. Changes and contact details
We may update these terms as our services or legal obligations change. The latest version will always be available on our website.
Soul Float Ltd
Unit 2, The Wave
Tregoniggie Industrial Estate
Falmouth, Cornwall, TR11 4SN
Email: hello@soulfloat.co.uk